How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence
Integrating CX platforms with agent performance enhancement tools will help contact centers gain valuable data that can improve customer interactions, finds Frost & Sullivan SANTA CLARA, Calif., July 13, 2021 /PRNewswire/ — An important outcome of the increasing demand for omnichannel…
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How Workforce Optimization Puts Supervisors in the Driver’s Seat to Achieve Omnichannel Excellence